RETURN AND REFUND POLICY
1. General Return Policy:
Return Window:
Items can be returned within 7 days of receipt.
Condition for Return: Items must be returned in their original packaging to be eligible for a refund.
Refund Process:
Refunds will be issued once the item is received and inspected.
Shipping Costs: A deduction will be made from the refund to cover the cost of shipping unless the item is returned in person to our store.
2. Returns Due to Manufacturer Defects:
Eligibility:
We accept returns for items with manufacturer defects.
Condition:
The item must be returned in its original packaging within 7 days of receipt.
Refund/Replacement:
If the item is deemed defective, you will be eligible for a full refund or replacement, with shipping costs covered by us.
3. Non-Defective Returns:
Eligibility:
Returns not due to manufacturer defects can be returned within 7 days.
Store Credit:
Instead of a refund, a store credit will be issued for the returned item.
Condition for Store Credit: Items must be returned in their original packaging.
4. Non-Returnable Items:
Exceptions:
Certain items may be non-returnable due to their nature (e.g., custom or personalized items). These exceptions will be clearly stated at the time of purchase.
5. How to Return:
In-Person Returns:
You can return items directly to our store for a full refund without shipping deductions.
Shipping Returns:
If returning by mail, please contact us for instructions on how to return the item and obtain a return shipping label if applicable.
6. Contact Information:
For any questions or to initiate a return, please contact us at [Your Contact Information].